Delete your account

You can delete your own account yourself, at any time, from My profile. It deletes your personal account and signs you out everywhere. A company only you use is deleted with it, with its calls and data. Companies shared with others keep working unless you choose to delete them too.

It cannot be undone. Export anything you still need first (calls, contacts, recordings).

On the web

1. Top-right avatar - My profile - the Delete account tab - Delete my account.

2. Choose which companies go too.

   Companies only you use are ticked: they are deleted with your account. Companies shared with others stay unless you tick them. Companies where you are only a member are not affected: you just leave them.

   Type the exact name of every ticked company to confirm. Untick a company to keep it, or tick a shared one to delete it too.

3. Type DELETE and press Delete my account (or Delete account and N company(ies)).

The button stays disabled while a company you keep would be left without an admin. Either delete it too, or first make another member admin in Access control.

In the Noema app

Settings - Delete account - Delete. It deletes your personal account and every company only you use. Shared companies stay; to delete one of those too, use the web steps above.

What happens

Your account	Name, phone, picture and Google / Apple / Microsoft sign-ins are removed. Every session ends. You can sign up again later with the same email.
Companies you keep	Shared companies you leave unticked keep working: agents, numbers, calls and other users are untouched.
Companies you delete	Companies only you use, plus any you ticked. Agents, numbers and calls stop now. Their data is erased after 30 days.
Subscription	A card (Stripe) plan of a deleted company is cancelled and ends at the end of the paid period. No refund.
Other users of a deleted company	Keep their own accounts but lose access to that company.

It says the company has customer companies

A partner company with customer companies cannot be deleted from the profile. Contact support and we close it with you.

My plan is billed by a partner

Ask your partner to cancel the plan. Deleting the account does not cancel a partner-billed plan.

I only want to stop paying

You do not need to delete anything. Subscription & Billing - Payment Details - Manage Subscription - Cancel subscription. The account moves to the Demo plan at the end of the paid period and keeps its agents and data. See Activate a subscription.

Can Claude or ChatGPT delete my account?

No. Only you can delete your account, signed in on the web or in Noema. The chat can tell you the steps and open the page for you.

A caller asks us to delete their data

That is a different request: erase that person’s calls and contact, not your account. See Requests from a person.

Next Steps

Contact support - for a company that cannot be deleted here.→Activate a subscription - plans and billing.→