Users, seats and devices
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A person makes and takes calls on three kinds of device: a SIP phone or softphone, the Windows app, and the iOS app. Each device needs a seat of that type. The journey is always the same four steps: add the user, get seats, turn a seat on for the user, install the device.
1. Add the user
Section titled “1. Add the user”Telephony - Active directory - + Connect more users (or Team and access). Enter the email and role. The person gets an invitation and appears in the directory once they accept.
A seat can only be given to someone who has accepted. Until then they are not listed.
2. Get seats
Section titled “2. Get seats”Seats come from seat plans (for example a SIP seat, or a full seat with SIP + Windows + iOS) and from seats your subscription already includes. Each plan unit adds its seats to the company pool.
You do not have to buy in advance. When you turn a device on for someone and the pool of that type is full, Need a … seat opens - Buy a seat takes you through checkout and back to the same person.
If a reseller or service provider manages your account, they buy the seats. Ask them to add one, then turn it on yourself.
3. Turn a seat on for the user
Section titled “3. Turn a seat on for the user”- Telephony - Active directory. Find the person.
- Under Available devices, click the SIP, Windows or iOS icon.
- Switch Device access on. The seat is taken from the pool.
What happens when each device is turned on:
| Device | Effect |
|---|---|
| SIP | SIP credentials are issued (username + password) for the person’s internal number. |
| Windows | The person can sign in to the Windows app. |
| iOS | The person can sign in to the iOS app. This company becomes their mobile company, and the analysis agent for their mobile calls is set from Call settings - or from the person’s own Analysis agent when their settings override the company default. |
Switching Device access off returns the seat to the pool.
4. Install the device
Section titled “4. Install the device”| Device | How |
|---|---|
| Windows | Download the installer from https://api.voicelogica.ai/desktop/windows-installer (also linked in the welcome email). Sign in with the Voice Logica email and password. |
| iOS | Install Noema by Voice Logica from the App Store. Sign in with the Voice Logica email and password. |
| SIP | Open the person’s User settings (gear) to copy the server, username and password. In the softphone or desk phone (MicroSIP, Zoiper, Grandstream…): server / domain = the server shown, username and auth username = the username, password = the password. UDP or TCP on 5060, TLS on 5061. Status turns online within seconds. |
Step-by-step guides for the person: MicroSIP, Windows app and Noema. The device drawer sends them by Email or SMS with the details filled in.
The person shows up under Online devices once the device is connected.
Which number the other person sees
Section titled “Which number the other person sees”On the Windows and iOS apps the person chooses the line they call from:
- iOS - Settings - Call from: their own mobile number, or one of the company lines.
- Windows - the dialpad shows the caller ID / trunk picker when there is more than one choice.
The company lines on offer come from the person’s User settings:
| Setting | Meaning |
|---|---|
| Allowed outbound trunks | Trunks they may call through. Any trunk = every enabled outbound trunk. |
| Allowed caller IDs | Numbers they may show. Any company number = every number on those trunks. |
| Default outbound trunk / Default caller ID | Preselected in the apps. |
The call goes out through the trunk that owns the number picked. On iOS a person with no seat in the company only has their own mobile.
The iOS app loads the lines when the person signs in. After changing them here, restart the app.
From Claude or ChatGPT
Section titled “From Claude or ChatGPT”With the Claude and ChatGPT connector the same journey is one conversation:
| Step | Tool |
|---|---|
| Add the user | team_execute (action "invite_member") |
| See seats, free capacity and plans | team_query (action "get_seats", includes the link to buy in the app) |
| Buy seats | team_execute (action "buy_seats", charges the card on file - confirm first) |
| Turn a device on or off | team_execute (action "set_user_seat") |
| Credentials and download links | get_user_phone_setup - what is enabled, SIP credentials, Windows and iOS links, and the call-from lines |
Troubleshooting
Section titled “Troubleshooting”Need a … seat opens when I turn a device on
The pool of that type is full. Buy a seat, or turn the device off for someone who no longer uses it.
The person is not in Active directory
They have not accepted the invitation yet. Check its status under Team and access.
The SIP phone does not register
Check the server, username and password again from User settings. If the password was regenerated, every phone using the old one goes offline until it is updated.
iOS shows only my mobile under Call from
The person has no seat in the company, or no trunk is registered. Check User settings - Allowed outbound trunks, then restart the app.